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Shipping & Returns

Shipping & Returns

Last updated: October 2026

davemarine.com is a trading name of Sipnav Électronique de Navigation. Every order ships from our distribution warehouses in the United States. Questions about an order: sales@davemarine.com — please include your order number.

1. Where we ship

  • We ship to the 48 contiguous US states and Washington DC, including US-based freight forwarders (see section 4).
  • We do not currently ship to Alaska, Hawaii, Puerto Rico, US territories, APO/FPO addresses, or directly outside the United States.
  • Please use a street address. PO Boxes can delay or prevent delivery.

2. Shipping speeds and prices

One flat price per order, whatever the number of items. Times are in business days (Monday–Friday, excluding US holidays) after the order leaves the warehouse.

Method Price per order Delivery after dispatch
Economy $9.95 2–7 business days
Standard $13.95 1–6 business days
2-Day $24.95 2 business days
Overnight $49.95 Next business day
  • Processing: most in-stock orders leave the warehouse within 1 business day. Orders placed late in the day, on weekends or holidays ship the next business day. 2-Day and Overnight times start when the order ships, not when it is placed; there is no Saturday delivery.
  • Several packages: larger orders may ship from two warehouses or in several boxes, each with its own tracking number. You will receive an email with tracking for each one.
  • Signature: orders of US$1,000 or more ship with signature required.
  • Delivery times are carrier estimates, not guarantees. Shipping charges are not refunded for carrier delays.

3. Hazardous, oversized and freight items

  • Hazardous materials (for example some batteries, aerosols, paints, adhesives, fuel additives and inflation cartridges) can only ship by ground. They are marked "Ground only (hazardous material)" on the product page. If you choose 2-Day or Overnight for an order that contains them, we ship by Standard ground and refund the difference in shipping.
  • Oversized items are marked "Ground only (oversized)". They ship by Economy or Standard at the normal price. Expedited delivery is available on request for an extra US$60 per order; email us before ordering.
  • Truck-freight items (very large or heavy goods) cannot be bought online. Email sales@davemarine.com for a freight quote.

4. Freight forwarders (Bahamas and international customers)

  • You can ship to your freight forwarder's US address, for example in Florida. Enter the forwarder's address as the shipping address and put your forwarder account or suite number in the Company field so the forwarder can identify your package.
  • Our delivery is complete when the carrier delivers to the forwarder. From that point the forwarder and you are responsible for the onward shipment, its timing and any loss or damage after delivery.
  • Import duties, VAT, customs brokerage and forwarder fees (including Bahamas customs duty and VAT) are not included in our prices and are paid by you to the forwarder or customs authority.
  • Ask your forwarder to note any visible damage when they receive the package. Damage claims (section 7) still need to reach us within 5 days of delivery to the forwarder.
  • Returns must be sent back from a US address (see section 6). We cannot collect from outside the United States.

5. Out-of-stock items and backorders

  • Items showing "Out of stock" cannot be added to the cart. Email us for a lead time or an alternative part.
  • Stock levels come from our warehouse and update several times a day, so an item can occasionally sell out after you order. If that happens we email you with the expected date and you choose: wait, take an alternative, or cancel that item for a full refund.
  • By default your order ships complete, once every item is available. If you would rather receive the in-stock items first, reply to your order email and we will release them; you will not be charged extra shipping for the split.

6. Returns

  • Return window: email us within 21 days of delivery to request a return. We will send you a return authorisation and the return address. Returns sent without authorisation cannot be accepted.
  • Condition: items must be new, unused, uninstalled, complete and in the original, undamaged manufacturer packaging, so they can be resold.
  • Return shipping: you pay return shipping, and the original shipping charge is not refunded, unless we sent the wrong item or it arrived damaged or defective.
  • Restocking fee: returns of correctly supplied, non-defective items may carry a restocking fee of up to 15% of the item price.
  • Refunds go back to the original payment method within 5 business days of the warehouse receiving and checking the return. Your bank may take a few more days to show it.
  • Not returnable: special-order and non-stock items; opened charts, cartography cards, software, DVDs and CDs; items that have been installed, wired, cut or modified; hazardous materials once opened; truck-freight items unless agreed in writing in advance.
  • Cancellations: orders are released to the warehouse about 15 minutes after payment and can ship within minutes. Email us immediately if you need to cancel or change an order. Once it has shipped, it is handled as a return.
  • Refused or undeliverable packages (wrong address, refused at the door, not collected) are refunded once they reach the warehouse, less the outbound and return shipping costs and any restocking fee.

7. Damaged, missing or wrong items

  • Check your order on arrival. Report damage, missing items or a wrong part to sales@davemarine.com within 5 days of delivery, with your order number and photos of the item, the box and the shipping label.
  • Keep all packaging until the claim is settled; the carrier may need to inspect it.
  • We will replace the item or refund it, including shipping, once the claim is confirmed.
  • If tracking shows "delivered" but you have not received the package, contact us within 5 days so we can open a carrier trace.

8. Defective items and warranty

  • If an item is faulty on arrival (dead on arrival), tell us within 21 days of delivery and we will arrange a replacement or refund.
  • After that, warranty service is provided by the manufacturer on the manufacturer's terms. We will give you the manufacturer's warranty contact and help you start the claim.
  • Warranty does not cover damage from incorrect installation, wiring, misuse, water intrusion beyond the product's rating, or normal wear.

9. Payment and your card statement

Charges appear on your statement as DAVEMARINE.COM SIPNAV. If you do not recognise a charge or have a problem with an order, please email us first; we answer quickly and can usually resolve it faster than a bank dispute.

These policies form part of our Terms & Conditions.

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